This Refund Policy ("Policy") explains the terms for cancellations, refunds, and other related matters for subscriptions and services provided by CJ Apps FZ-LLC ("we," "us," or "our"). By using our services, you agree to the terms outlined in this Policy.

1. Company Information

Company Name: MIXA VENTURES FZ-LLC
Registered Address:
FDСW0009, Compass Building,
Al Shohada Road,
AL Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates
Support Email: [email protected]

2. Subscription Cancellation

Users may cancel their subscription at any time by:

Visiting the Cancel Subscription page.
Managing their subscription via the Stripe Customer Portal.
Contacting our support team at [email protected].
Upon cancellation, the subscription remains active until the end of the current billing period, and no further charges will be applied.

3. Refund Eligibility

✅ Valid Refund Requests

✔️ Unauthorized Transactions: If you detect an unauthorized transaction on your account, contact us immediately. We will investigate and issue a full refund if fraudulent activity is confirmed.
✔️ Technical Issues: If a service disruption or error on our part prevents you from accessing the subscribed content, you may be eligible for a refund.
✔️ Double Charges: If you were mistakenly charged twice for the same subscription period, we will issue a refund for the duplicate transaction.
✔️ Service Not Delivered: If the service was not activated or not provided due to system failures, a refund will be granted.

❌ Non-Refundable Situations

🚫 User Negligence: Forgetting about an active subscription is not a valid reason for a refund.
🚫 Used Subscription: If you have used the subscription benefits during the billing period, no refunds will be issued.
🚫 Voluntary Cancellation: If you cancel a subscription, you will retain access until the end of the current billing cycle, but no refund will be issued.
🚫 Payment Issues: Refunds are not issued for declined transactions due to insufficient funds or expired payment methods.

4. Refund Process

If you believe you qualify for a refund, please follow these steps:

Contact our support team at [email protected] with your transaction details (subscription type, email, and payment date).
We will review your request within 5 business days.
If approved, the refund will be processed via Stripe, and the funds will be returned to your original payment method within 5–10 business days.

5. Chargebacks & Disputes

If a user initiates a chargeback or dispute without first contacting our support team, we reserve the right to:

Suspend or terminate their account.
Refuse future refunds.
Take legal action if fraudulent claims are detected.
We encourage users to contact [email protected] before disputing a charge to resolve issues smoothly.

6. Policy Updates

This Refund Policy may be updated periodically. Users are encouraged to review this page for the latest terms. Continued use of our services after an update constitutes acceptance of the revised terms.

For any questions regarding cancellations or refunds, please contact us at [email protected].

📍 MIXA VENTURES FZ-LLC Contact Information:

Registered Address: FDСW0009, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
📧 Support: [email protected]
💬 Live Chat: Available 24/7
📞 Call Us: +971 55 190 5590 (Available 24/7)